FAQ

Frequently Asked Questions

Before contacting us, please take your time to read through our FAQs which may provide the answer to your questions. If you cannot find your answer and want to get in touch then please contact us through our contact us page

1. When will my items ship?

  • Vinyl decals & stickers will ship within 1-2 business days via first class mail (FREE SHIPPING)
  • Slate coasters will ship within 1-2 business days via priority mail
  • Shirts will ship within 8-14 business days
  • Digital downloads/printables are available for download immediately after payment received

2. What is a production partner?

A production partner is a company that assists us with producing items that we may not stock in our store, such as different color tumblers or larger t-shirt sizes. Once you place an order with us, the production partner fulfills the request and ships the product from their warehouse. This partnership allows us to offer a wide variety of product sizes and colors to our customers.

3. What is a digital download?

A digital download is a product that you can purchase and download directly from our store. These products can include items such as e-books, printables, digital artwork, or software. Once your purchase is complete, you'll receive a link to download the file(s) immediately, so you can start enjoying your purchase without any shipping wait time. Digital downloads
are perfect for instant access to high-quality, digital content.

4. How to Request a Return/Refund?

Return Policy
At My Serene Escape, we are committed to ensuring your satisfaction with our products. Please review our return policy below:
Return Eligibility
• Items must be returned within 30 days of purchase.
• Items must be unused, in their original condition, and in their original packaging.
• Digital downloads are non-refundable and cannot be returned.
Return Process
• To initiate a return, please contact our customer service team at [Customer Service Email] with your order number and details of the item(s) you wish to return.
• Once your return request is approved, you will receive instructions on how to return your item(s).
Refunds
• Refunds will be processed within 5-7 business days of receiving the returned item(s).
• Refunds will be issued to the original payment method used for the purchase.
Exchanges
• We offer exchanges for items of equal value within 30 days of purchase. Please contact our customer service team to arrange an exchange.
Non-Returnable Items
• Digital downloads are non-refundable and cannot be returned unless they arrive damaged or defective.
Damaged or Defective Items
• If you receive a damaged or defective item, please contact us within 7 days of receiving your order. We will arrange for a replacement or refund as needed.
Contact Us
• For any questions or concerns about our return policy, please contact our customer service team at [Customer Service Email] or call us at [Customer Service Phone Number].
Thank you for shopping with [Your Business Name]. We appreciate your business and strive to provide a positive shopping experience.